Information We Collect

Personal Information You Provide

When you register for valenphyro or use our platform, we collect information that you voluntarily provide:

• Name, email address, and phone number
• Professional details including company name, position, and industry sector
• Payment and billing information for subscription services
• Communication preferences and correspondence with our team
• Investment interests and professional qualifications where relevant

Information Collected Automatically

Our platform automatically gathers certain data when you access our services:

• Device information, including IP address, browser type, and operating system
• Usage patterns such as pages viewed, features accessed, and time spent on platform
• Session information including login times and frequency of access
• Performance data to help us improve platform functionality

Financial Analysis Data

As an investment analysis platform, we process specific financial information that you input or generate through our tools. This includes portfolio data, watchlists, custom analysis parameters, and research notes you create within the platform.

How We Use Your Information

We process your personal data for legitimate business purposes that support your use of our financial analysis services:

Service Delivery

Your information allows us to provide and maintain the valenphyro platform, including processing transactions, managing your account, and delivering the analysis tools you've subscribed to access. We need this data to fulfil our contract with you.

Platform Improvement

Usage data helps us understand how investment professionals interact with our tools. This informs feature development, interface refinements, and performance optimizations. We analyze patterns to make the platform more useful for financial analysis work.

Communication

We use contact information to send service updates, respond to inquiries, and provide technical support. If you've opted in, we'll also share relevant market insights and platform feature announcements. You can adjust these preferences at any time.

Security and Fraud Prevention

We monitor account activity and platform usage to protect against unauthorized access, detect suspicious behavior, and maintain the integrity of our financial data services.

Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy or as required by Australian law.

When you close your account, we securely delete or anonymize your personal information within 90 days, except where we're legally required to retain certain records. Financial transaction data must be kept for tax and regulatory compliance purposes.

Information Sharing and Disclosure

valenphyro doesn't sell your personal information to third parties. We share data only in specific circumstances necessary for our service operations:

Service Providers

We work with carefully selected companies that help us operate the platform. This includes cloud hosting providers, payment processors, and customer support tools. These partners can access only the information needed to perform their functions and are contractually obligated to protect your data.

Financial Data Vendors

To provide market data and analysis capabilities, we partner with financial information providers. When you use certain features, anonymized usage data may be shared with these vendors to maintain data licensing agreements. Your personal identity remains protected.

Legal Requirements

We may disclose information when required by Australian law, court order, or regulatory authority. This includes responding to lawful requests from government agencies or protecting our legal rights in dispute situations.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights:

Access Your Information

You can request a copy of the personal data we hold about you. We'll provide this in a structured, commonly used format within 30 days. Log into your account dashboard to export most of your data directly, or contact us for comprehensive records.

Correct Inaccurate Data

If information we hold is wrong or outdated, you can update it through your account settings. For data you can't edit yourself, send us a correction request at info@valenphyro.com with the specific details that need changing.

Delete Your Information

You have the right to request deletion of your personal data. Navigate to Account Settings and select "Close Account," or contact our privacy team. Keep in mind that some information may need to be retained for legal compliance, but we'll delete everything we're not required to keep.

Restrict Processing

You can ask us to limit how we use your information in certain circumstances, such as while we verify data accuracy or investigate a complaint. During this period, we'll store the data but not actively process it except where you've given permission.

Object to Processing

If we're processing your data based on legitimate interests, you can object. This particularly applies to marketing communications, which you can opt out of at any time through email unsubscribe links or account preferences.

Withdraw Consent

Where we process data based on your consent rather than other legal grounds, you can withdraw that consent whenever you like. This won't affect the lawfulness of processing that occurred before your withdrawal.

Data Security Measures

Protecting your information is central to how we operate. We've implemented multiple layers of security controls:

Technical Safeguards

All data transmitted to and from valenphyro is encrypted using TLS 1.3 protocol. Information stored on our servers is encrypted at rest using AES-256 encryption. We maintain regular security audits and vulnerability assessments to identify and address potential risks.

Access Controls

Employee access to personal information is strictly limited based on job requirements. Our team uses multi-factor authentication, and all access is logged and monitored. We conduct regular training on privacy and security practices.

Infrastructure Security

valenphyro operates on secure cloud infrastructure with Australian-based data centers. Our hosting partners maintain SOC 2 Type II compliance and undergo independent security audits. We maintain regular backups with geographic redundancy.

Incident Response

We have documented procedures for responding to potential data breaches. If a security incident affects your information, we'll notify you and the Office of the Australian Information Commissioner as required by law, typically within 72 hours of becoming aware of the breach.

International Data Transfers

While valenphyro primarily stores data within Australia, some service providers we use may process information in other countries. When this occurs, we ensure appropriate safeguards are in place through standard contractual clauses or equivalent protections.

If you're accessing valenphyro from outside Australia, your information will be transferred to and processed in Australia. By using our services, you acknowledge this transfer. Australia is recognized by many jurisdictions as providing adequate privacy protections.

Children's Privacy

valenphyro is designed for investment professionals and is not intended for individuals under 18 years of age. We don't knowingly collect information from children. If we become aware that we've inadvertently gathered data from someone under 18, we'll delete it promptly.

Cookies and Tracking Technologies

Like most web platforms, valenphyro uses cookies and similar technologies to make the service function properly and to understand how it's being used.

Essential Cookies

These are necessary for the platform to work. They handle authentication, session management, and security functions. You can't opt out of essential cookies if you want to use valenphyro.

Analytics Cookies

We use these to understand how professionals interact with our analysis tools. This information, collected anonymously, helps us improve features and identify technical issues. You can disable analytics cookies through your browser settings, though this may limit our ability to address technical problems you encounter.

Your Cookie Choices

Most browsers allow you to refuse cookies or alert you when cookies are being sent. Be aware that disabling cookies may affect platform functionality. You can manage cookie preferences through your browser settings or our cookie preference center accessible from your account dashboard.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and through a prominent notice on the platform at least 30 days before the changes take effect.

Continued use of valenphyro after policy changes indicates acceptance of the updated terms. If you disagree with changes, you can close your account before they take effect.

Privacy Complaints

If you believe we've mishandled your personal information or violated Australian privacy law, you can lodge a complaint. We take all privacy concerns seriously and will investigate thoroughly.

Send complaints to our Privacy Officer at info@valenphyro.com. We'll acknowledge receipt within 5 business days and aim to resolve the matter within 30 days. If you're not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.